Move the vehicle out of the travel lane if it's safe to do so, turn on hazard lights, and stay somewhere visible but away from moving traffic — inside the car with a seatbelt on if you're on a shoulder, or well off to the side if you're in a parking lot. Then call (401) 249-4432.
Where should I stand or sit?
If you're on a shoulder or breakdown lane, the safest place is usually inside the vehicle with your seatbelt on, not standing next to it — a stopped car is easy to clip in traffic. In a parking lot or driveway, there's no rush; move clear of any drive lane and wait wherever's comfortable.
What should I have ready when the truck calls?
Dispatch will want the vehicle's exact location — cross streets or a landmark if you're not sure of the address — plus whether it's a car, motorcycle, or something larger like a piece of equipment, since that determines which truck gets sent.
- Exact location or nearest cross street
- Vehicle type — car, motorcycle, heavy equipment
- Whether it's blocking traffic or parked safely
- A callback number if you're not staying with the vehicle
What if it's outside business hours?
Providence Towing takes calls 7 AM to 10 PM most days, 7 AM to 11:30 PM on Fridays, and 7 AM to 6 PM on Sundays. If your breakdown happens outside that window, get the vehicle as safe as you can — off the roadway if possible — and call as soon as the line opens.
Should I stay in my car or get out?
On a road shoulder, stay inside with your seatbelt fastened — it's safer than standing next to traffic. In a parking lot or driveway, it's fine to get out and move away from the vehicle.
What if my car is blocking a travel lane?
Say so when you call — a vehicle blocking traffic gets flagged differently than one parked safely, and (401) 249-4432 is the number to reach dispatch directly.
Can I wait somewhere other than next to the car?
Yes, as long as you're safely visible when the driver arrives and reachable at the callback number you gave — you don't have to stand next to the vehicle the whole time.